EvamRatna Frequently Asked Questions
At EvamRatna, we believe every artwork deserves complete transparency—from how it is made and who creates it to how it is packaged and delivered. Below you'll find answers to the questions we receive most often. If you need additional assistance, we're always here to help.
Products& Craftsmanship
Are your products handmade?
Are your products handmade?
Yes. Most of the EvamRatna product is handcrafted by skilled artisans in Nepal using traditional techniques passed down through generations.
Unless otherwise stated on our product page, most of our artworks are handcrafted by skilled artisans from Patan, Bhaktapur and Kathmandu, using traditional skills inherited through generations. From statues and ritual implements to thangkas and home décor, each artwork reflects the dedication, experience, and craftsmanship of its maker. As each piece is handmade, slight variations in carving, painting, gilding, patina, or natural materials are part of its authenticity and character.
What materials do you use?
What materials do you use?
We work with traditional materials that have been used in Himalayan Buddhist art for centuries. Depending on the artwork, these may include:
• Copper
• Brass
• Bronze
• Sterling Silver
• Crystal
• Iron
• Bone
• Wood
• Pancha Dhatu (Five Sacred Metals)
• 24K Gold Gilding
• Natural Mineral & Stone Pigments
The exact materials used are listed on each product page.
Are your statues genuine 24K gold gilded?
Are your statues genuine 24K gold gilded?
Many of our statues are traditionally fire-gilded using genuine 24K gold and then hand-painted by master artisans.
Because every artwork is different, please refer to the product description for complete details regarding gilding, materials, and finishing.
Are your products authentic Himalayan artworks?
Are your products authentic Himalayan artworks?
Yes.
Every piece is handcrafted in Nepal by experienced artisans specializing in traditional Himalayan Buddhist art. We do not sell mass-produced factory replicas.
Will I receive the exact item shown in the photographs?
Will I receive the exact item shown in the photographs?
For one-of-a-kind artworks—including original thangkas, collector statues, and unique ritual objects—you will receive the exact item shown.
For made-to-order or commissioned pieces, each artwork is individually handcrafted. Minor variations in brushwork, carving, gilding, or patina may occur, making every piece unique.
Do you provide a Certificate of Authenticity?
Do you provide a Certificate of Authenticity?
Yes.
Every original hand-painted thangka, handcrafted statue, and ritual item includes a Certificate of Authenticity confirming that it is an original handcrafted work produced by our artisans in Nepal.
Are your products ethically made?
Are your products ethically made?
Yes.
We work directly with artisan families and workshops throughout Nepal, helping preserve traditional Himalayan craftsmanship while supporting fair and ethical compensation.
Are your products newly made or antique?
Are your products newly made or antique?
Unless clearly stated in the product description, all of our artworks are newly handcrafted.
If a product is antique, vintage, or restored, it will be clearly identified on its product page.
Is the information on each product page accurate?
Is the information on each product page accurate?
We strive to provide detailed and accurate information for every artwork, including its materials, dimensions, craftsmanship, country of origin, finishing techniques, and included accessories.
Where applicable, the product page will also state if an item is machine-made, made-to-order, antique, vintage, or handcrafted. If you need additional information before purchasing, our team will be happy to assist you.
Why do some handcrafted pieces vary slightly?
Why do some handcrafted pieces vary slightly?
Handcrafted artworks are created individually rather than mass-produced. As a result, minor variations in carving, painting, gilding, natural materials, and finish are normal and make each piece distinctive.
These variations are not defects but part of the character of handmade craftsmanship.
Custom Orders & Services
Do you accept custom commissions?
Do you accept custom commissions?
Yes.
We create custom statues, thangkas, ritual implements, shrine sets, and other handcrafted works.
You can customize:
• Size
• Materials
• Gilding
• Finish
• Iconography
• Base design
• Traditional specifications
Our team will guide you through the entire process and provide updates throughout production.
Can I request a blessing or consecration before shipping?
Can I request a blessing or consecration before shipping?
Yes.
Upon request, we can arrange a traditional blessing or consecration ceremony through a monastery near the sacred Boudhanath Stupa in Kathmandu, Nepal, whenever available.
Please note that monastery availability may vary depending on religious observances and schedules.
Can you help me choose the right artwork?
Can you help me choose the right artwork?
Absolutely.
If you are unsure which statue, thangka, ritual implement, or offering set best suits your practice, altar, temple, or meditation room, our team is happy to provide recommendations based on your goals, available space, and Buddhist tradition.
Shipping & Delivery
Do you ship internationally?
Do you ship internationally?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer free international shipping?
Do you offer free international shipping?
Yes.
We offer free international shipping on all orders.
Once your order has been dispatched, you will receive tracking information by email.
Please note that import duties, taxes, customs fees, or brokerage charges imposed by your country remain the responsibility of the buyer.
How long does order preparation take?
How long does order preparation take?
Ready-to-ship items are usually dispatched within 3–4 business days after payment confirmation.
Custom commissions require additional production time depending on the complexity of the artwork. An estimated completion date will be provided before production begins.
Will I receive a tracking number?
Will I receive a tracking number?
Yes.
As soon as your order leaves our workshop, we will send you a tracking number so you can monitor your shipment until delivery.
How are your products packaged?
How are your products packaged?
Every artwork is carefully prepared for international shipping using protective materials selected for the specific item.
Depending on the product, packaging may include:
• Traditional Lokta (Nepali handmade paper)
• Protective foam
• Bubble wrap
• Reinforced cartons
• PVC tubes (for scroll paintings)
• Custom-built wooden crates for large or fragile artworks
Our goal is for every order to arrive safely, regardless of destination.
Are fragile artworks shipped in wooden crates?
Are fragile artworks shipped in wooden crates?
Yes.
Large statues, valuable artworks, and fragile pieces are packed in custom wooden crates to provide maximum protection during international transport.
What should I do if my order arrives damaged?
What should I do if my order arrives damaged?
Damage during transit is rare due to our packaging standards.
If your order arrives damaged, please contact us within 48 hours of delivery and include:
• Photographs of the packaging
• Photographs of the damaged item
• Your order number
We will work with you and the shipping carrier to resolve the issue as quickly as possible.
What happens if my package is lost during shipping?
What happens if my package is lost during shipping?
If your shipment is lost or significantly delayed, please contact us immediately.
We will investigate the shipment with the courier and assist you throughout the resolution process until the matter is resolved.
Orders, Returns & Payments
Can I place wholesale or bulk orders?
Can I place wholesale or bulk orders?
Yes.
We regularly work with:
• Buddhist temples
• Meditation centers
• Interior designers
• Galleries
• Museums
• Retailers
• Collectors
Please contact us for wholesale pricing, production schedules, and availability.
Can I cancel my order?
Can I cancel my order?
Yes.
Orders may be canceled before they have been shipped.
Custom-made or commissioned artworks generally cannot be canceled once production has begun, as they are created specifically for your order.
How long does order preparation take?
How long does order preparation take?
Ready-to-ship items are usually dispatched within 3–4 business days after payment confirmation.
Custom commissions require additional production time depending on the complexity of the artwork. An estimated completion date will be provided before production begins.
Can I return my purchase?
Can I return my purchase?
If you wish to request a return, please contact us first.
Return eligibility depends on the type of artwork purchased and the condition in which it is returned.
Custom-made, personalized, and commissioned artworks are generally non-refundable unless they arrive damaged or there is a manufacturing defect.
Please refer to our Return & Refund Policy for complete details.
What payment methods do you accept?
What payment methods do you accept?
We accept secure payments through the payment methods available during checkout. Available options may vary depending on your country and include major credit cards, debit cards, PayPal, and other supported payment providers.
Care & Maintenance
How should I care for my artwork?
How should I care for my artwork?
To preserve your artwork:
• Keep it away from direct sunlight.
• Avoid excessive humidity.
• Dust gently using a soft, dry cloth.
• Do not use abrasive cleaners or chemical polishing products.
• Handle painted or gilded surfaces carefully.
Proper care will help preserve the artwork for generations.
Can I clean my gold-gilded statue?
Can I clean my gold-gilded statue?
Yes, but gently.
Use only a soft, dry microfiber cloth to remove dust. Avoid water, polishing compounds, or chemical cleaners, as these may damage the gilding or painted surfaces.
Customer Support
How can I contact Evam Ratna?
How can I contact Evam Ratna?
Our team is happy to help with product recommendations, custom commissions, order updates, and after-sales support.
You can reach us through:
• Email: sales@evamratna.com
• WhatsApp: +977-970-7065424
We typically respond within one business day.
